Polycom VoIP Phone SystemWhat is VoIP?

Voice over Internet protocol is a method for taking phone calls, and translating these into digital information that can be communicated over the Internet. It’s that simple really, a phone system that uses your Internet connection instead of a complicated, and outdated landline phone company system.

Why does it matter?

Wouldn’t it be nice to forget about the phone company and their costs? Voice over Internet protocol can turn your basic Internet connection into a one-stop shop for phone calls, and web-video conferencing.

It’s thanks to this that VoIP has seen an increase in popularity among corporations and consumers alike. For many businesses VoIP systems are more than just a way to transfer data, it also accomplishes the simplification of several business applications. Phone systems being the most obvious example. VoIP can pull together several of your business applications for a more unified communication structure that can transform the way you do business.

How is VoIP useful?

VoIP has several benefits over traditional, hard-line phone systems, and its ramifications are impressive:

1. No More Outdated systems

Managing your business with a traditional phone system requires you to have a limited
amount of lines, and forces you to dedicate building space to the phone switches and hardware necessary for the hard-line system to be connected to the provider.

Plus, who would manage all this equipment? With a traditional phone system you would need to hire technical support personnel or risk depending on the provider’s technical support, which may not even be located in your area. If things go wrong you could be without communication for long periods of time, all the while losing productivity

With VoIP, you don’t have to worry about loosing large amounts of space to outdated equipment, the equipment is interchangeable, and therefore is much less prone to becoming obsolete. The operation of the phone system is the same as a traditional system, but the provider’s network transmits voice data over the Internet (like email and web data), and replaces the phone company entirely.

So aside from enabling you with more office space, your employees, customers, vendors and other incoming callers just dial the phone number as before to contact you or your business. Besides VoIP offers a host of beneficial features that set them apart from traditional phone systems:

Making calls from your computer or laptop
Forwarding calls to your mobile phone.
Scalable – Add extensions or downsize to meet budget restrictions
Less Fees- Eliminate most long distance costs
Easily Relocated, Reconfigured and Redeployed
They know how to get around the computer, their cellphone, and the copy machine. At the same time.

2. Web Generation Employees

If you’re just starting out or totally revamping your business then most likely your employees will be web and mobile savvy and making them deal with outdated phone systems can make your business appear just as outdated.

VoIP technology is already integrated into devices that you and your employees are using on a daily basis, like the Internet and their mobile devices. Your provider will create a tailored management application that will give your business a simplified user interface to utilize, and administer your communication systems through. Call forwarding will no longer require crazy codes or pound signs, and employees can access their voicemail from email or have it sent to their mobile phones.

In addition, your staff will no longer need to be taught on how to use the outdated technology simply to make a phone call. Some VoIP providers have found it effective to train a number of employees on the administrator features, and most service providers will personalize, hands-on training for your staff, and will continue phone support to keep your employees trained as your company grows.

VoIP systems are especially suited and designed for small, medium, and large-size businesses with limited IT resources, and flexible enough to respond to the needs and changes of your business.


Written by Alex Morales